If after following steps 1-4 in this guide, you are still having difficulty downloading files, please contact a MCAH representative using our Contact List.
- Note: Assembling and burning DVDs is a very time consuming and somewhat expensive process for us. Service times to receive a DVD copy of training materials may be in excess of two weeks. Please be patient.
- Service times can be expedited by making a donation using our Donate Now Link. We ask for a minimum $12.95 donation to cover expedited shipping, however you may make a donation in another amount. Select Program "Other" and in the "Dedicate my Donation" section, under "In the name of" type "DVD shipping." Be sure to leave your name and mailing address at a minimum.